Contact
Corrections, vendor access and questions about the directory all go to one address. Corrections that arrive with the source page and the date it was read can usually be applied in a single pass.
No account is required. Messages go to [email protected].
Correct entry information
The same rules apply to a disputed score: a score is an assessment against a fixed rubric, so it changes when the evidence changes, not when the weighting is disagreed with. The two outcomes that matter most are set out under disputing a score.
Ready to send
The message opens with the fields above already listed, so the request can be checked against the entry without a follow-up round.
Sent to [email protected] · no account required
Publish the fact, or send the page that already contains it. The entry is re-dated, the criterion is re-scored and the total is updated. Criteria that were unverifiable at the recorded review scope are marked as such rather than described as failures.
Almost every platform is scored from public sources alone, because the product sits behind a demo gate. A vendor can widen its own review scope at no cost by granting access to the reporter side, the handler environment, or both. The entry is re-scored and republished.
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Facts and scores
A fact is wrong, a capability has changed, or a score looks inconsistent with the pages cited on the entry.
Email a correctionFor vendors
Almost every platform is scored from public sources alone. Access to the reporter side or the handler environment widens the scope at no cost.
Offer accessCoverage
Categories are researched in a published order. A clear buyer question and the products that belong in it make a suggestion usable.
Propose a categoryAnything else, whether a question about how a rating is calculated, a broken link or a request to be notified when a category goes live, can go to the same address: [email protected].